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The Moody Magpie Collection, LLC sets forth the following Terms & Conditions as the governing guideline for all of our website Users.
• By using this website, Users agree to ALL Terms & Conditions, and assume responsibility for understanding the guidelines herein.
• The Moody Magpie Collection, LLC will do our best to provide thorough written and photographic descriptions to disclose any blemishes, flaws, or wear and tear on our secondhand items. HOWEVER, MANY OF OUR ITEMS ARE VINTAGE OR ANTIQUE, SO SOME IMPERFECTIONS ARE TO BE EXPECTED. It is the Customer’s responsibility to make themselves aware of all disclosed information regarding the condition of items BEFORE finalizing their purchase. This includes carefully reading detailed descriptions and looking through the photos provided for each item.
• The Moody Magpie Collection, LLC will typically ship items within 24 hours of purchase (48 hours over Sundays & federal holidays). Orders are shipped the same day whenever possible. Because of this, SALES CANNOT BE CANCELED ONCE PAYMENT HAS BEEN CONFIRMED & PROCESSED.
• Customers agree to abide by our NO RETURNS, EXCHANGES, OR REFUNDS protocol. **See Return and Refund Policy. Only items damaged in the shipping process may be returned/ refunded.
• ALL SALES ARE CONSIDERED FINAL. Sales cannot be canceled/ refunded once payment has been confirmed and processed.
• Customers agree to provide complete and accurate information necessary to process payments and deliver goods. This includes name, address, contact information (email/ phone), and payment details required to complete the transaction. An incorrect or incomplete address could delay delivery or deem your order undeliverable.
• Customers & website Users should contact us by email at themoodymagpiecollection@gmail.com with any questions, concerns, or problems. We will typically respond within 24 hours.
• The Moody Magpie Collection, LLC reserves the right to update Terms & Conditions anytime, without notice.
NO RETURNS, EXCHANGES, or REFUNDS
Please review all item descriptions (including photos) carefully before completing your purchase. Be sure your name, address, contact info, & payment info are entered correctly as well. All sales are final. No returns, exchanges, or refunds will be given except in the event an item is damaged during shipping. Sales cannot be cancelled/ refunded once payment has been confirmed.
We take extra care when preparing your item for shipping to ensure it arrives safely. However, unforeseen accidents can happen. Should your item arrive damaged, you will need to contact us by email within 5 calendar days of delivery to begin the return process.
RETURNING ITEMS DAMAGED IN SHIPPING
• Email us within 5 calendar days of delivery at: themoodymagpiecollection@gmail.com
• Enter “Damaged Delivery” as subject & describe condition of item. You will need to include photos of damaged item & packaging.
• We will respond within 48 hours with instructions to return your damaged item.
• Once we receive your returned item, we will issue a refund within 24 hours. Refunds will be credited via same payment method used for that purchase.
Copyright © 2024 The Moody Magpie Collection - All Rights Reserved.
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